Politique de remboursement

1. Trading Card Singles & Sealed Packs
  • All Individual Cards (Singles) are FINAL SALE. We do not accept returns or exchanges on singles once the transaction is complete, due to constant market fluctuations.
  • Sealed Booster Packs are FINAL SALE. This policy prevents pack-tampering and weighing to ensure fairness for all collectors.

2. Sealed Box Products (Booster Boxes, Elite Trainer Boxes, Tins)
  • Eligible items may be returned within 7 days of purchase for a [Full Refund / Store Credit].
  • The product must be perfectly sealed in its original, untampered factory shrink-wrap. We cannot accept returns on items with torn, sliced, or missing wrap.
  • A valid original receipt or proof of purchase is required.
  • A [10%] restocking fee applies to sealed products.

3. Accessories & Gaming Supplies
  • Card sleeves, deck boxes, binders, and playmats can be returned or exchanged within [14] days of purchase.
  • Items must be unopened, unused, and in their original packaging

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You can contact us at sspokepullz@gmail.com.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sspokepullz@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.